Refund policy

Effective Date: July 27, 2026

At Austin Style Boutiques, we want you to love your purchase as much as we love curating it. If you’re not completely satisfied with your order, we’re here to help make it right. We offer a straightforward return process to ensure your shopping experience is seamless and stress-free.

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. This includes all greeting cards, ceramic planters, decorative ornaments, and gift packaging products. Items that are damaged, worn, or not in their original packaging may not be eligible for a return.

Return Period

You may return your item(s) within 30 days of the date you receive your order. After this 30-day period, we cannot accept returns or issue refunds. We recommend initiating your return as soon as possible to ensure timely processing.

How to Initiate a Return

To start a return, please contact our customer service team at info@austinstyleboutiquesstore.com with your order number and a brief explanation of why you’re returning the item. Our team will respond within 1-2 business days with instructions on how to proceed with your return. Please do not send your item back without first contacting us, as this may delay processing.

Refund Process & Timeline

Once we receive and inspect your returned item(s), we will notify you via email to confirm the approval or rejection of your refund. If approved, we will process the refund to your original payment method within 1-2 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution's processing times, typically within 5-7 business days. We do not issue cash refunds; all refunds are processed back to the original payment method used for the order.

Return Shipping

For returns due to a defective or damaged item, we will cover the cost of return shipping. For all other returns (e.g., change of mind, incorrect size), you will be responsible for covering the cost of return shipping. 

Exchanges

We do not offer direct exchanges at this time. If you would like to exchange an item, please return the original item for a refund (following the return process outlined above) and place a new order for the desired item on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately (within 7 days of receipt) with photos of the damage and your order number. We will work with you to resolve the issue promptly, which may include a refund, replacement, or return shipping at our expense.

Contact Us

Store name: Austin Style Boutiques
Address: 11416 N FM 620, Austin, TX 78726 United States
Phone: +1 (512) 243-7619
Email: info@austinstyleboutiquesstore.com

Business Hours: Central Time (CT)
Monday – Friday: 10:30 AM – 6:30 PM
Saturday – Sunday: 11:00 AM – 7:00 PM